In the event of defects in the workmanship or materials, Perl™ products are warranted as follows:
30-Day Limited Warranty
Perl™ Batteries are consumable items and therefore warranted for only 30 days from the date of receipt of goods.
One-Year (12 Months) Limited Warranty
Perl™ products are warranted for a period of one year (12 months) from the date of purchase and may be repaired or replaced at our discretion up to a maximum of one time.
Perl™ reserves the right to refuse any return, refund or exchange request that does not substantially meet our
requirements or terms and conditions. For our specific rules regarding our replacement guidelines, please contact us.
In the event of demonstrable defects in the workmanship or materials, Perl™ products are warranted as follows:
Perl™ products are warranted for a period of 12 calendar months from the date of receipt and may be repaired or replaced, at our discretion once only.
Should you wish to return an item carrying a warranty (as outlined above) (“Warranty Items”) due to fault or defect, you must contact our Customer Services Team as soon as the fault is found. Failure to do so or continuing use of an item that is known to be faulty will void your right to a replacement.
Perl™ reserves the right to refuse any exchange request that does not substantially meet our requirements or terms and conditions. To see specific rules regarding our replacement guidelines, please see our Returns Policy page.
THIS WARRANTY DOES NOT COVER ANY DEFECTS OR COSTS CAUSED BY:
- modification, alteration, repair or service of this product by any persons or company other than Perl™ in-house technicians.
- physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use indicated in the Perl™ instruction manual; or
- any use of the product other than that for which it was originally intended (i.e. the use of unapproved accessories, like non Perl™ chargers or power adapters)
The warranties set out above are only applicable to products purchased on our website or from authorized Perl™ retailers. Any product purchased at other locations or websites are not covered by any warranty.